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Ignorant Service I had received two copies of CM10 for XMas. Due to reviews I directly asked UbiSoft for verification. I only have a CD-R/W and a DVD-R/W on my PC. My laptop only has a DVD-R/W drive. The box claims that the software has issues with some drives (failing to state the r/w issue) and some virtual disks. I needed additional information that the UbiSoft representative was unwilling to provide. Will it work on my specific system? Which drives have known issues and which virtual disks? Unless you are certain you can return this product for a full refund it is not worth the risk installing on a modern PC. I had never heard of Fritz 8, and would never have tried it except for this issue. I traded CM10 for Fritz 8 Deluxe and it is actually very good. My second CM10 I exchanged for a Chess clock. $40 is too much to spend on something that "might" work for me and the only support offering is for me to downgrade my system to a plain CD or DVD drive and remove any conflicting software (Nero) that I also use almost daily. It's also very sad when users need to educate a companies developers that software copies are made "TO" R/W drives, not "FROM" them. This solution doesn't solve anything but irritate good customers. Bye bye UbiSoft.