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THIS IS A DISGRACE I have read all the reviews on this forum and after actually playing for awhile myself, I can say a few things as below; 1. It was a mistake to allow other non english speaking players in the american server. 2. It was a mistake to run an online game with the total lack of english support. 3. Game is engineered overall to waste as much time as possible. This is what makes me shudder above all, when a game all it does is it requires you to repeat the process of leveling(?) constantly just to get anywhere is when the game seriously affects one's quality of life. IN short, this game seized to be a short, couple of hour entertainment at your desk, this is designed to ruin one's life by making you play ungodly hours, because otherwise you don't get anywhere in the game itself. 4. I have played the game and besides leveling and gaining equipments there are no other strenghts. Seige never happens, the quests are generic, no story lines. Back in the days of MUD games we had much more engrossing experience even without all this bright graphics(which are generic as is). If character creation is all this game has going for, it is a lost cause. One should realize good graphics does not make a good game. 5. Roleplaying genre overall has been used to death. I know they are trying to fine-tune their run-away hit but with Japan, RUssia and US all geared towards the online game market, unless they come up with something more original then a diablo clone, they will soon lose to the more well financed behemoths of the game industry. 6. Any part time employees of NCsoft should take this as a advice from a very concerned critic. I want to see the korean online game industry to succeed here in the states. As such, I have been objective as possible, but as far as I can see if you keep up this kind of quality and service you will lose customers for sure. As the first korean game maker to make ratings here should know that if NCsoft fails then this casts very dark cloud over any future prospects here in the states for any other korean game company. 7. Last, but not the least, what I was trying to say previous, part time employees of NCsoft whom are lurking the customer review sections of the amazon.com and all the other review sections. DO NOT try to change the ratings and change people's opinion over what are the obvious problems over the game by just blatantly ignoring all who criticized the game as the one "who just didn't play long enough", "they just don't understand this is the greatest game ever" or "they don't know what they are talking about" Because, it only shows your own ignorance over the game's problems(would you admit it after everybody stops using it?) and frankly, it's just plain rude to talk that way to your customers.