I took <Train Simulator> and both my computers to a computer repair shop. The technician was unable to get the game to run on either of his own two computers or either of my computers.

A co-worker tried it on his brand new computer. He couldn't get it to run.

This makes 5 computers in all that were tested. All computers have Direct X 9.0b. And, the game still didn't work.

The game's performance on all 5 computers was the same. The "tutorial" functioned normally, but the "introduction" and the "play game" worked very, very slowly. About every 15 seconds the image would "refresh." The sound effects were normal.

Support from Microsoft? Ha! Don't make me laugh.

Bottom line? One very disappointed 9 year old and one frusturated dad.