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Great game, horrible service World of Warcraft is one of the best MMORPGs I have ever played. The game is incredibly addictive, great fun, and has pretty much everything going for it, content-wise. So why the bad review? Because their level of customer service is abhorrent. Unacceptable amounts of downtime, and forum moderators that respond with more or less stock responses to issues, and take absolutely no steps to accurately inform players of what's really going on. The high population servers are laggy, constantly crashing, and despite many supposed "fixes" the problem persists, and has persisted since the game was released. To sum up, World of Warcraft is a great game, if you don't mind constantly being unable to play it.